House Builders & Conveyancers are benefiting from Logbooks

Conveyancers are setting up digital property logbooks like Chimni, for their 'buying' clients as part of an increasingly digital post-completion process.

The current industry focus on finding ways to get people selling their homes to prepare digital ‘upfront information’ is a necessary part of the wider shift to a digital property sales process. This shift in focus requires some significant changes on behalf of sellers and industry professionals. However, there is a simple step that Conveyancers can drive themselves that will help the longer-term digitisation of property sales – setting up ‘Completion logbooks’ for buying clients.

If conveyancers were to set up a digital logbook in conjunction with house builders, as a standard step at the completion stage of every home purchase, it would achieve four things of benefit to the clients and themselves, including:

1. Simplify the increasingly complex task of handing over properties
2. Establish a digital link to clients that can be sustained after completion
3. Ensure that the next time they sell, they have their ‘upfront information’ already prepare
4. Set buyers up to be future-proofed in an increasingly digital property world

Simplifying Handover
Rather than conveyance inundating a client with PDFs during the purchase process, a Logbook can be a shared storage facility during the process. Your buying client receives a working record, with all documents pre-filed and categorised. At the same time, as the properties we buy are increasingly 'smart' with systems and devices (like Hive, Nest, solar panels and heat pumps) a logbook can simplify the handover by providing passwords and instructions.

Creating a Continual Link to Clients
The project folder within a logbook such asChimni, in which all the home-buying documents are stored can be viewed as an extension of a case management file. This can be taken this further by building links and prompts that ensure that a client can easily re-connect with their accounts in your systems or app. This is intended to improve the chances of their recommending your company to others and, more importantly, of enabling cross-selling and on-sell of your other services..

Create 'Upfront Info' for next time
A logbook has the ability to pre-prepare a client for their next sale by creating a 'sales pack' containing all the necessary upfront and 'material' information that is increasingly being required prior to a property being listed. Using past documents and live links to key data sources, our upfront information packs can be connected digitally back to your systems to ensure a quick, accurate exchange of data.

Future-proofing Clients
A home-buying client are facing a world in which managing their home is increasingly 'digital' and 'online'. Giving them the tools to start this process

Time for a Demo?
To see if your team could benefit by using a Digital Logbook, whether a Property Developer or  Conveyancer, then get in touch or book a demo with Nigel Walley of The Residential Logbook Association (RLBA)

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